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Welcome to FirstNET!
Wednesday May 31, 2023
Member Policies

Terms and Conditions

  1. FirstNET is not responsible for the content of the information available on the Internet. It is the user's responsibility to use discretion regarding the content that is viewed.
  2. FirstNET 's online services may only be used for lawful purposes. You the client are responsible for complying by all rules and regulations for the networks that you access. You agree to indemnify and hold harmless FirstNET from any claims stemming from your use of our network or any other network accessed.
  3. FirstNET is not responsible for any loss caused by service interruption resulting from negligence of any party or an act of God.
  4. Payment is due on your anniversary day each month for the upcoming month's service. A 14-day grace period is available for monthly payments. If the grace period is passed and the payment is not received at P.O. Box 5086, Charlottesville, VA 22905, then your service may be interrupted. Checks written to FirstNET that are returned will result in a $25.00 return check charge and service may be interrupted. Checks must be payable FirstNET .
  5. Only immediate family members residing in your household may use the username and password assigned to you. If you would like additional logins please contact FirstNET for a reduced rate.
  6. Services or products provided by FirstNET may not be resold or redistributed.
  7. You must provide a written request 5 days before your monthly or annual termination date to terminate services. If this request is not received by the required date your service will be renewed and you will be responsible for the new balance. No refunds on unused service. An early termination fee of $25 will be imposed on annual accounts terminated prior to the end of the yearly renewal date.
  8. FirstNET reserves the right to change its pricing and/or policies at any time. E-mail or U.S. Postal Mail will notify you within 30 days prior to a change. If you do not provide a written request to terminate your service within 5 days prior to the change we will begin billing or using the terms and/or conditions on the stated date of the notice. For clients that have prepaid accounts the customer has the right to accept or deny the new rates and/or policies. Should the client deny the changes, FirstNET shall provide a prorated refund at current rates of any time unused.
  9. FirstNET reserves the right to refuse service to anyone and the right to terminate any account at any time. FirstNET may at its discretion terminate a client's account for excessive usage at any time. Client acknowledges that they may not use this account as a dedicated connection to FirstNET or the Internet. We do offer dedicated network access services at a very low rate, please contact us regarding these services.
  10. Additional information:
    • Unlimited online access does not mean a dedicated connection. Users may not use a "ping" utility or similar program/device to keep the connection to our network "up" or to automatically re-connect after the connection is terminated. Your connection with us will be disconnected after 15 minutes of idle time. You may re-connect and use our services after you have been disconnected provided that you do it manually. Users are also not allowed to share their passwords or user names with others (please see number 5 above)
    • E-mail addresses. You may elect to use one, multiple, or none of the e-mail addresses assigned to your account. By default your account is set up with a single e-mail address. Please call us to set up your additional e-mail address. Users may not use "Spam Mailings" through our servers. In the event that you do send "Spam Mailings" we will charge you $1.00 per mail sent. Please limit the number of e-mail addresses to in-house family members.
    • FTP and WWW usage. Users are designated a WWW and FTP site to use at their leisure on request. By default your storage space is 10Mb. If you go over this amount you will be charged $1.00 per additional Mb. We charge by rounding up to the next Mb so this means that if you have 1.1Mb on our servers we will charge you for 2Mb's of storage space.
(All contracts are renewed on a monthly or yearly basis depending on the type of contract)

Thank you for choosing FirstNET as your service provider. Your use of FirstNET Services constitutes acceptance of these terms.